Consultant Reports


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PortlandOnline Consultant Reports

The City hired three web consulting firms to audit and provide recommendations around specific areas of Portland Online.

Experience Dynamics looked at ADA accesibility (report below)
Swipht Technologies looked at our content management system (report below)
Whitehorse is looking at our information architecture and use of social media (expected completion Jan 2010)

ADA Audit and Recommendations Report (PDF Document, 3,168kb)

Based on code audit and tests with six assistive technology users

CMS Audit and Recommendations Report (PDF Document, 1,465kb)

Based on focus groups of content managers and technology staff

CMS Powerpoint Presentation (PDF Document, 2,417kb)

If you don't have time to read the CMS report, this presentation hits the highlights

Information Architecture Recommendations (PDF Document, 622kb)

These are the proposed wireframes and schematics for the website; does not include any design elements

Social Media Best Practice Document (PDF Document, 100kb)

These are policy-related issues that the City needs to clarify that went beyond the scope of this contract

Social Media Listening Conversation Audit (PDF Document, 1,136kb)

These are places online where discussion about City services are taking place