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	<title>Customer Service</title>
	<link>http://www.portlandonline.com/index.cfm?c=29330</link>
	<pubDate>Thu, 17 Jan 2013 10:30:27 PDT</pubDate>
	<lastBuildDate>Thu, 13 Jun 2013 14:20:25 PDT</lastBuildDate>
	<description>Pay your bill online.</description>

<item>
	<title>Pay By Phone</title>
	<link>http://www.portlandonline.com/index.cfm?c=48892&amp;a=423841</link>
	<pubDate>Thu, 17 Jan 2013 10:30:27 PDT</pubDate>
	<category>Pay Your Bill</category>
	
		<description><![CDATA[ No more waiting on hold to make a payment.<br> ]]></description>
	
</item>

<item>
	<title>FY 2013-14 Water Rates: Council Ordinance</title>
	<link>http://www.portlandonline.com/index.cfm?c=29415&amp;a=400780</link>
	<pubDate>Mon, 11 Jun 2012 13:42:01 PDT</pubDate>
	<category>Rates &amp; Charges</category>
	
		<description><![CDATA[ PDF on Auditor's website.<br>]]></description>
	
</item>

<item>
	<title>Meter Readers</title>
	<link>http://www.portlandonline.com/index.cfm?c=55083&amp;a=398246</link>
	<pubDate>Tue, 22 May 2012 09:12:47 PDT</pubDate>
	<category>slideshow$</category>
	
		<description><![CDATA[<img src="/shared/cfm/image.cfm?id=398246">]]></description>
	
</item>

<item>
	<title>Am I a Portland Water Bureau customer?</title>
	<link>http://www.portlandonline.com/index.cfm?c=29330&amp;a=396493</link>
	<pubDate>Tue, 8 May 2012 11:27:59 PDT</pubDate>
	<category>Customer Service</category>
	
		<description></description>
	
</item>

<item>
	<title>Pay Your Bill By Phone</title>
	<link>http://www.portlandonline.com/index.cfm?c=55083&amp;a=390850</link>
	<pubDate>Thu, 22 Mar 2012 15:07:58 PDT</pubDate>
	<category>slideshow$</category>
	
		<description><![CDATA[<img src="/shared/cfm/image.cfm?id=390850">]]></description>
	
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<item>
	<title>Meter Readers</title>
	<link>http://www.portlandonline.com/index.cfm?c=58323&amp;a=390847</link>
	<pubDate>Thu, 22 Mar 2012 15:01:24 PDT</pubDate>
	<category>slideshow$</category>
	
		<description><![CDATA[<img src="/shared/cfm/image.cfm?id=390847">]]></description>
	
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<item>
	<title>Friendly Customer Service Staff</title>
	<link>http://www.portlandonline.com/index.cfm?c=58322&amp;a=390839</link>
	<pubDate>Thu, 22 Mar 2012 14:50:59 PDT</pubDate>
	<category>slideshow$</category>
	
		<description><![CDATA[<img src="/shared/cfm/image.cfm?id=390839">]]></description>
	
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<item>
	<title>Downtown Customer Service</title>
	<link>http://www.portlandonline.com/index.cfm?c=55083&amp;a=390838</link>
	<pubDate>Thu, 22 Mar 2012 14:48:41 PDT</pubDate>
	<category>slideshow$</category>
	
		<description><![CDATA[<img src="/shared/cfm/image.cfm?id=390838">]]></description>
	
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<item>
	<title>Brochures and Bill Inserts</title>
	<link>http://www.portlandonline.com/index.cfm?c=29330&amp;a=353878</link>
	<pubDate>Wed, 22 Jun 2011 15:18:03 PDT</pubDate>
	<category>Customer Service</category>
	
		<description><![CDATA[ Water and Sewers Brochures<br>]]></description>
	
</item>

<item>
	<title>E-Bill</title>
	<link>http://www.portlandonline.com/index.cfm?c=48892&amp;a=353686</link>
	<pubDate>Tue, 21 Jun 2011 15:41:44 PDT</pubDate>
	<category>Pay Your Bill</category>
	
		<description><![CDATA[ Go green and sign up for paperless billing.<br>]]></description>
	
</item>

<item>
	<title>Water Quality Credits</title>
	<link>http://www.portlandonline.com/index.cfm?c=54321&amp;a=353504</link>
	<pubDate>Mon, 20 Jun 2011 14:37:50 PDT</pubDate>
	<category>Account Policies</category>
	
		<description><![CDATA[ Goodwill adjustments to compensate for minor expenses caused by dirty water.<br>]]></description>
	
</item>

<item>
	<title>2011/2012 Water Rates: Council Ordinance</title>
	<link>http://www.portlandonline.com/index.cfm?c=29415&amp;a=350346</link>
	<pubDate>Thu, 26 May 2011 10:47:16 PDT</pubDate>
	<category>Rates &amp; Charges</category>
	
		<description><![CDATA[ FY 2011-12<br> PDF Document, 490kb<br>Category: <a href="/index.cfm?c=29415">Rates & Charges</a>]]></description>
	
</item>

<item>
	<title>Frequently Asked Questions - FAQs</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337999</link>
	<pubDate>Thu, 17 Feb 2011 11:16:33 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ We have answers to your questions.<br>]]></description>
	
</item>

<item>
	<title>Contact Customer Service</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=338424</link>
	<pubDate>Thu, 17 Feb 2011 09:11:19 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Locations and contact information.<br>]]></description>
	
</item>

<item>
	<title>Open/Close Accounts</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337969</link>
	<pubDate>Tue, 15 Feb 2011 13:19:30 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ How do I open/close my account? Info for residents and landlords.<br>]]></description>
	
</item>

<item>
	<title>Financial Assistance</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337930</link>
	<pubDate>Tue, 15 Feb 2011 11:02:59 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Read about the programs available to help you with your water and sewer bill.<br>]]></description>
	
</item>

<item>
	<title>Water CCF to Gallon Converter</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337913</link>
	<pubDate>Tue, 15 Feb 2011 09:28:11 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Did you know one CCF is equivalent to 748 gallons?<br>]]></description>
	
</item>

<item>
	<title>Leak Adjustment Requests</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337910</link>
	<pubDate>Tue, 15 Feb 2011 09:23:47 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Guidelines for bill adjustments due to property side leaks.<br>]]></description>
	
</item>

<item>
	<title>Your Water Meter</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337907</link>
	<pubDate>Tue, 15 Feb 2011 09:04:36 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Keeping the meter clear, reading your meter and other useful information.<br>]]></description>
	
</item>

<item>
	<title>Billing Adjustments</title>
	<link>http://www.portlandonline.com/index.cfm?c=48895&amp;a=337906</link>
	<pubDate>Tue, 15 Feb 2011 08:53:33 PDT</pubDate>
	<category>Account Basics</category>
	
		<description><![CDATA[ Basic information about billing, adjustments and appeals.<br>]]></description>
	
</item>

<item>
	<title>Collection of Personal Information</title>
	<link>http://www.portlandonline.com/index.cfm?c=54321&amp;a=337904</link>
	<pubDate>Tue, 15 Feb 2011 08:42:51 PDT</pubDate>
	<category>Account Policies</category>
	
		<description><![CDATA[ Your account information and how we protect it. <br>]]></description>
	
</item>

<item>
	<title>Leak Adjustment Policy</title>
	<link>http://www.portlandonline.com/index.cfm?c=54321&amp;a=337899</link>
	<pubDate>Tue, 15 Feb 2011 07:48:47 PDT</pubDate>
	<category>Account Policies</category>
	
		<description><![CDATA[ Guidelines for bill adjustments due to property side leaks.<br>]]></description>
	
</item>

<item>
	<title>Account Management Policy</title>
	<link>http://www.portlandonline.com/index.cfm?c=54321&amp;a=337866</link>
	<pubDate>Mon, 14 Feb 2011 16:12:13 PDT</pubDate>
	<category>Account Policies</category>
	
		<description><![CDATA[ Basic information about billing and payments, financial assistance and customer rights.<br>]]></description>
	
</item>

<item>
	<title>Rights and Billing Appeals</title>
	<link>http://www.portlandonline.com/index.cfm?c=54321&amp;a=337863</link>
	<pubDate>Mon, 14 Feb 2011 16:01:30 PDT</pubDate>
	<category>Account Policies</category>
	
		<description><![CDATA[ Information on customers rights and appeals, and how billing concerns are addressed.<br>]]></description>
	
</item>

<item>
	<title>Report Service Problems</title>
	<link>http://www.portlandonline.com/index.cfm?c=29330&amp;a=330518</link>
	<pubDate>Thu, 16 Dec 2010 14:52:13 PDT</pubDate>
	<category>Customer Service</category>
	
		<description><![CDATA[ Info to report leaks and issues related to your service.<br>]]></description>
	
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