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POL Government Bureaus & Offices Management & Finance Bureaus Revenue Bureau Taxes & Fees Business License/Tax Online Filing Survey
Business License/Tax Online Filing Survey
Using the following scale, please respond to the question below using the following scale.
1=Extremely Unsatisfied, 2=Somewhat Unsatisfied, 3=Somewhat Unsatisfied, 4=Extremely Satisfied
Overall, how SATISFIED are you with filing online with the License & Tax Division?
1   2   3   4  
Using the following scale, please rate the IMPORTANCE of the following characteristics when filing tax forms online:
1=Extremely Unimportant, 2=Somewhat Unimportant, 3=Neither Important nor Unimportant, 4=Somewhat Important, 5=Extremely Important
Ease of navigation
1   2   3   4   5  
Security of financial information
1   2   3   4   5  
Clarity of instructions
1   2   3   4   5  
Speed of entering information
1   2   3   4   5  
Accuracy of calculations
1   2   3   4   5  
Compatibility with printed forms
1   2   3   4   5  
Compatibility with accounting software
1   2   3   4   5  
Thinking about your experience filing online with us, please rate using the following scale how strongly you agree or disagree with each of the following statements:
1=Disagree Strongly, 2, 3, 4, 5=Agree Strongly
Convenient
1   2   3   4   5  
Useful
1   2   3   4   5  
Quick
1   2   3   4   5  
Accurate
1   2   3   4   5  
Easy to find
1   2   3   4   5  
Easy to navigate
1   2   3   4   5  
Secure
1   2   3   4   5  
Instructions are clear and concise
1   2   3   4   5  
Compatible with printed forms
1   2   3   4   5  
Works with my accounting software
1   2   3   4   5  
I will recommend filing online to others
1   2   3   4   5  
I intend to file online in the future
1   2   3   4   5  
What form did you file online (choose one)?
Applied for a new business license   Renewed a business license   Requested an extension to file a renewal   Made an estimated quarterly payment   Paid a bill or payment plan  
What aspect of the site could we enhance, to MOST improve your level of satisfaction?
What did you ENJOY most about the site?
While you were filing online with us, did you experience any problems?
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