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POL Government Bureaus & Offices Emergency Management About Us Customer Satisfaction Survey
Customer Service Survey 2009
Introduction
Please take a moment to review and answer the questions below; they are all optional and you may skip any questions that you do not wish to answer. Most of the questions are rated 1 through 5, with 1 being the worst, least satisfactory service and 5 being the best. Please select NA if the question does not apply to you.
How do you rate the helpfulness of POEM employees?
1   2   3   4   5   NA  
How do you rate the knowledge and expertise of POEM employees?
1   2   3   4   5   NA  
How do you rate the usefulness of the POEM website?
1   2   3   4   5   NA  
How do you rate the availability of information on the POEM website?
1   2   3   4   5   NA  
How do you rate the ability of POEM employees to provide services correctly the first time?
1   2   3   4   5   NA  
Did the office respond in a timely manner when you requested information?
1   2   3   4   5   NA  
Is the training offered by the office (NETs, preparedness planning for businesses, etc) comprehensive and useful?
1   2   3   4   5   NA  
How do you rate the overall quality of service provided by POEM?
1   2   3   4   5   NA  
Demographic Questions
The following optional questions provide valuable information on how well we’re reaching every citizen in Portland.
What is your Race?
What is your Ethnicity?
What area of Portland do you live in?
Is English your first language?
Do you have a disability or medical issue that needs to be considered during an emergency?
If you are disabled or have special medical needs, you might want to register with the Voluntary Emergency Registry, a cooperative effort of the City of Portland and Multnomah County. Information can be found here: Voluntary Emergency Registry
Is there anything regarding POEM's activity that you'd like to tell us?
* Required Field
Questions & Comments
If you have any questions or comments, please contact our site administrator.
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