Office of Management and Finance Internal Customer Survey
In 2006 OMF conducted a survey that was sent to Bureau Director's and elected officials to assess internal customer satisfaction. The survey was part of a large initiative at OMF that included, in addition to the survey, some customer training hours, extensive business process review for some of our divisions and meetings facilitation, so exact cost of the survey is unknown. Another survey was conducted in 2008. The survey was modified to better institute the function service areas that were recommended by the CSAC surveying guideline by asking customers to evaluate the following: Overall service, availability of information, expertise, helpfulness, accuracy and timeliness. The survey is part of an overall multi-year Customer Service Improvement Initiative undertaken by OMF to help establish a better culture of customer service within the bureau.
In the summer of 2011, OMF conducted its sixth annual survey using contractor Olympic Performance, Inc.
OMF Contact for more info: Jane Braaten, 503-823-5665
Result summaries for the past 6 years annual customer surveys|
Survey information and results for 2008 internal customer service survey.
Customer service top level issues summary document from Olympic Performance Inc. survey
2006 OMF Customer Service Survey online survey