Defining a Culture of Customer Service
The BIP #7 had two overarching goals related to clarifying customer service expectations:
Customer Service - any interaction and information sharing between the public and City employees, or between City employees if the Bureau serves internal customers, that involves communication that is person to person, over the telephone, via the internet, and through electronic devices with instructions
The CSAC has surveyed bureaus and compiled a sample of good examples from across the city of both policy documents and program efforts that target customer service improvement.
On the left side of the screen are links to examples of mission, goals and workplans under Policy Documents as well as some specific program development efforts by some bureaus under the Customer Service Program Efforts link. (These toolbox documents are intended to give a diverse sample and not a complete listing)