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Customer Service Toolkit
In adopting the BIP #7 recommendations, the City Council endorsed an ongoing process of customer service improvement, beginning with clearly defining a culture of customer service, then ensuring employees have the tools to meet those expectations, as well as surveying customers to assess the effectiveness of improvement efforts.
The process is ongoing, with information gathered through surveys and other means relayed back to further clarify customer expectations and improve tools for meeting these expectations.
What is included in each step? The pages to the left include guidance on each step, and provide bureau examples. These examples are not intended to be comprehensive of all the efforts going on across the city, but rather some representative examples that the committee felt could be helpful as bureaus with varying needs look to employ new efforts to make customer service improvements. As more information is available it will be posted, so please don't hesitate to share the work you are doing.
Simple checklist of customer service improvement focus areas recommended by CSAC
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