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BUREAU INNOVATION PROJECT GOAL #7: CUSTOMER SERVICE
Description: Direct All City Bureaus to Work Collaboratively with Their Employees and with Each Other to Develop Improved Customer Service Polices and Procedures.
Identify Customer Service as the City’s top priority and work from the front lines up to develop improved customer service policies and procedures within each bureau and across bureau lines as appropriate for both internal (employee relations) and external customers (citizens). Develop citywide customer service standards and measurements.
Recognizing the value of customer service, on Wednesday, September 13, 2006, the City Council passed a resolution to establish a Customer Service Advisory Committee that will assist bureaus in providing better customer service. This included the Council adoption of citywide customer service expectations and staff workplace aspirations detailing what customers inside and outside city government should be able to expect and workplace conditions needed to support employees delivering good service. The committee is charged with implementing the final recommendations of BIP #7.
Summary of BIP #7's Survey of Bureaus
Roster for BIP #7: Customer Service
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