Last week at the annual conference of the Oregon Chapter of the Association of Public Safety Officials (APCO), Lisa Turley, Director of the City’s 9-1-1 system, received the “Manager of the Year” award. This award highlights Lisa’s outstanding work and commitment on behalf of the City of Portland, her Bureau, and her employees, and I wanted to take the opportunity to share the news.
I am honored to have had the chance to get to know Lisa in the five months that I have worked with her in my role as Commissioner in charge of the City’s 9-1-1 bureau. She is a powerful advocate for her bureau and staff, drawing on her years of experience to guide the organization and meet challenges head on. Lisa stays focused on long-term goals and systematically approaches the changes needed to move the Bureau in the right direction.
In short, the criteria outlined for the Manager of the Year is an apt description of Lisa: “demonstrates the highest level of commitment to personnel, partner agencies and customers… This individual exemplifies leadership, integrity, trustworthiness, dependability and forward thinking on a global level…to the benefit of all.”
Lisa began her career in public safety in 1986 with the El Paso Police Department. She was promoted to Supervisor in 1989, where she stayed until 1995. She left to pursue her Doctorate in English, but the pull of 9-1-1 was too strong, and she came back to the career she loved. She served as Assistant Manager in El Paso from 2000 until 2002. In 2002, the City of Portland’s Bureau of Emergency Communications hired her as Operations Manager. She has served as Director of the Bureau since 2006.