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POL Government Bureaus & Offices Fire & Rescue Community Outreach Customer Survey 
Customer Survey
Customer Survey
If you have a couple minutes, please complete this customer survey. Information will be used to help Portland Fire & Rescue improve services. Ratings are based on a scale of 1 to 5, with 5 indicating a rating of highly true or most satisfied.
#1 Please describe your interaction or contact with Portland Fire & Rescue over the past 2 years.
Emergency Call for Service (if checked please respond to #2 & #7)   Non-Emergency Call for Service (if checked please respond to #2 & #7)   Fire Prevention or Code Enforcement Inspection (if checked please respond to #3 & #7)   Exposed to Educational Materials or Experience (if checked please respond to #4 & #7)   Other (if checked please respond to #5 & #7)   None ( if checked please respond to #6 & #7)   *
#2 Call for Service
Based on when you called for service from Portland Fire & Rescue, how would you rate the following: Please note: PF&R does not provide emergency 9-1-1 dispatching services.
The response time to my call was acceptable
1   2   3   4   5   NA  
My situation was handled in a satisfactory manner
1   2   3   4   5   NA  
My level of satisfaction with the overall service provided by PF&R was
1   2   3   4   5   NA  
If you responded with a score of 3 or lower for any of the above please explain
Please check here if you would like a representative from Portland Fire & Rescue to contact you in regards to the level of service received upon response.
Contact Name: *
Please enter your complete mailing address, including city, state and zip code.
 
i.e. 1120 SW 5TH or 5TH AND MAIN or 100-200 5TH
Phone Number:
Email Address: *
Date of Incident:
   
Address of Incident:
 
i.e. 1120 SW 5TH or 5TH AND MAIN or 100-200 5TH
General Comments
#3 Fire Prevention or Code Enforcement Inspection
Based upon your experience with fire prevention or a code enforcement inspection from a member of PF&R, how would you rate the following:
Please select the type of PF&R personnel completing the inspection for you
Fire Fighter from a Station (blue shirt)   Fire Inspector from Fire Marshal's Office (white shirt)  
Inspection Staff were professional and courteous
1   2   3   4   5   NA  
Appropriate timelines were established for correction of deficiencies
1   2   3   4   5   NA  
Inspection staff were knowledgeable and explained issues well
1   2   3   4   5   NA  
Any options for abatement existed were fully explained
1   2   3   4   5   NA  
My level of satisfaction with the overall inspection experience provided by PF&R was
1   2   3   4   5   NA  
If you responded with a score of 3 or lower for any of the above, please explain why
General Comments
#4 Exposure to Educational Experience or Materials
Please select the type of exposure to Educational Experience or Materials that you recieved over the past 2 years
Station attendance at community event   School educational materials   Community Emergency Skills or Neighborhood Emergency Teams   Visited a Station   Attended Training (such as CPR or First Aid)   Age specific education   Other   None  
Based upon your experience with education materials or experiences provided by members of PF&R how would you rate the following:
The materials and/or experience were of expected high standards
1   2   3   4   5   NA  
PF&R staff was professional, well informed, and effective in their communication
1   2   3   4   5   NA  
I learned new behaviors or facts from my interaction with PF&R
1   2   3   4   5   NA  
My level of satisfaction with the overall educational experience and/or materials provided by PF&R
1   2   3   4   5   NA  
If you responded to having a score of 3 or lower for any of the above, please explain why
General Comments
#5 Other Contact with PF&R
If you responded to having an other type of exposure to PF&R over the past two years, please describe your interaction
My level of satisfaction with the overall service provided by PF&R was
1   2   3   4   5   NA  
If you responded with a score of 3 or lower, please explain why
General Comments
#6 If you have had no direct exposure to PF&R over the past two years, please respond to the questions below after reading the following
The mission of Portland Fire & Rescue is to aggressively and safely protect life, property and the environment by providing excellence in emergency services, training and prevention.
The goals of PF&R are
We save lives and property – committed to delivering high quality emergency response, fire and life safety, and mitigation services. We set high standards for ourselves - valuing and promoting professionalism, diversity, integrity, pride, competency, commitment and tradition. We are highly trained – using the latest techniques and technology to ensure a safe and effective workforce. We are responsive to our customers – always ready, always there, providing efficient and effective services to the public and each other. We are good neighbors – working together to promote caring and trusting relationships that let us solve problems safely and courteously.
How effective do you believe PF&R is in carrying out its responsibilities?
1   2   3   4   5   NA  
How well prepared do you feel PF&R is to effectively manage a largescale disaster incident?
1   2   3   4   5   NA  
In relationship to other city services (e.g. Police, Parks, Public Works) how important are the services provided by PF&R?
1   2   3   4   5   NA  
If you responded with a score of 3 or lower for any of the above, please explain why
I have the following suggestions for improvements for PF&R based on my experience
General Comments
#7 Overall Feedback
Please Submit your survey by clicking on the button to the right. Thank you so much for completing this valuable survey! Portland Fire & Rescue
* Required Field
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