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BDS Customer Survey

The purpose of this survey:

In order to improve services to our customers, we need to hear from you about how we are doing. We've created this brief survey so that you can tell us what we're doing well and where you think we can improve. Please take a few minutes to let us know what you think. Thanks in advance for helping us to improve our services.
On what date did you visit the 1900 Building?*
How often do you come to the 1900 Building?
Why did you visit the 1900 Building today?

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To get information for:
Were you directed to staff who were able to help you?
Which staff did you meet with today?
Were you able to get the answers or information you needed today?

Please rate the quality of the information you received:
Fees:
Permits:
Project/Process:
Overall information provided:
Have you used the BDS Web site to obtain information about the permitting process?
Did our staff help you understand the steps in the development process?
Did our staff clearly explain the regulations that apply to your project?

Please rate our staff:
Helpfulness
Quality of work
Timeliness
Friendliness
Responsiveness to questions and/or concerns

How important to you are the following services:
One-day fax back trade permits
Ability to submit plans via the Internet
Over-the-counter permits via the Internet
Program information online
Downloadable forms to complete on your computer and return via fax
Could your questions have been more easily answered by e-mail, phone or information on our Web site?
Your comments please:
We like to recognize staff who go beyond everyday duties.
Would you like someone to contact you?
* Required Field
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