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In most instances, the bureau begins investigating a code violation when a citizen reports a potential violation. Please see "What is a Violation?" if you are uncertain about where to report your complaint. If you think a violation exists, you may report it in the following ways:
Typically, the inspector must observe a violation before enforcement action can be taken. When reporting a potential code violation, please provide the following:
Inspectors are usually assigned and perform their investigation within a week of the initial call. You can check the status of your concern online or call the appropriate section. Please see our service level updates for the latest information on our enforcement operational changes and priorities. PortlandMaps.com can provide limited information on the progress of an enforcement case. Please see our information regarding monitoring cases on PortlandMaps.