Service Level Update Document:
New Longer Development Services Operation Hours &
New Single Family Residence Application Times

July 12, 2012. To streamline the permit intake processes and reduce DSC wait times for all customers visiting the Development Services Center (DSC) the changes listed below will be implemented. The DSC is located at 1900 SW 4th Ave., opens at 7:30 A.M., Tuesday through Friday, for building permit set-up, see bullet points and table below for details about services available. General customer inquiries are addressed from noon until 3:00 PM. All additional DSC services are available from 8:00 A.M. until 3:00 PM. 

Effective July 31st, 2012:

• The Development Services Center will expand the Tuesday hours for processing building, site development, and zoning permits from 7:30 A.M. UNTIL 3:00 P.M.  Permit Processing will continue Wednesday through Friday from 7:30 A.M. until 12 Noon.  
  
  
• The DSC will open at 7:30 A.M. for permit set-up and customers are able to access all other DSC services beginning at 8:00 A.M., Tuesday through Friday, including the cashier, trade permits, resource records, land use review submittals, plan review and intake of permit applications.

• New Single Family Residence (NSFR) Permit set-up hours will only be conducted Wednesdays and Thursdays between 1:00 P.M. and 3:00 P.M. Complete applications will be screened and permits set up for applications to construct new 1 and 2 Family Dwellings, construct new Accessory Dwelling Units, and place manufactured homes on individual lots. Applicants will continue to schedule appointments to attend initial plan review with Life Safety and Planning at the time of permit intake on Wednesday and/or Thursday afternoons.
  
  
• On Tuesday afternoons from 12 noon to 3:00 P.M., general inquiries regarding Life Safety and Planning and Zoning will be addressed in chronological order, along with customers who are processing their building, site development, and zoning permits. 

No changes are proposed to the following services provided in the DSC:

• Trade, Sign and A-Board permits and Records Request remain available at the Trade Permit / Resource Records Counter between 8:00 A.M. and 3:00 P.M.
• Services provided by BDS Interagency partners co-located in the DSC will continue to be provided between 8:00 A.M. and 3:00 P.M. (Portland Bureau of Transportation, Bureau of Environmental Services, and Water Bureau).

To obtain detailed information on the major changes that have occurred at BDS over the past year please visit the BDS Website at www.portlandoregon.gov/bds and click on "Service Level Updates."