Service Level Update Document:

Permitting Services and Plan Review / Planning and Zoning Divisions

April 20, 2012. The Bureau of Development Services (BDS) strives to maintain the highest level of service level possible, coordinating our limited resources to ensure the valued and critical services we provide to customers are timely. We periodically review and evaluate the services provided and make adjustments as needed. We have recently completed a review and evaluation of the DSC Will Call Service (temporary plan/document storage service). We found that it is utilized by a limited number of customers and does not warrant the additional staff time and logistics required to maintain the service.

Effective May 1, 2012, BDS will discontinue providing temporary plan/document storage for customers in the Development Service Center (DSC). Any plans/Documents that are currently located in Will Call must be retrieved prior to June 1, 2012. Plans/Documents will need to remain with the customer prior to submittal, and in Document Services from submittal through issuance.

We appreciate the understanding and patience of our customers as we continue to focus on efficiently providing our core services and functions.

If you have any questions or concerns, please contact Ross Caron at ross.caron@portlandoregon.gov or (503) 823-4268.