Development Services Center Customer Advisory: Temporary Changes to Service Availability

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Development Services Center Customer Advisory: Temporary Changes to Service Availability - Printable Version - May 27, 2010 - 0 Comments

City of Portland, Bureau of Development Services

FOR IMMEDIATE RELEASE

May 27, 2010

Contact: Ross Caron, Bureau of Development Services 503.823.4268

(Portland, OR) The Bureau of Development Services is acting on its commitment to provide regular and timely information to customers on service level adjustments and organizational changes.

Continued budgetary constraints have necessitated further staffing reduction within the Bureau of Development Services. In order to maintain the highest level of service possible with limited resources, a number of temporary changes to the Development Services Center (DSC) and Permitting Services, located at 1900 SW 4th Avenue, 1st & 2nd Floor will be implemented June 1, 2010 until further notice.

These changes focus on sustaining acceptable review timelines with reduced staffing levels for customers visiting the DSC. In general, during the morning hours the DSC will primarily function as a review and intake portal for building permits and land use applications. As staff resources are available, assistance to customers seeking general information will be provided. In the afternoons, the DSC will change its focus – at reduced staffing levels - to assisting customers with general zoning, land use and construction code questions. The Trade Permit & Resource Records counter, as well as services provided by BDS interagency partners (Portland Bureau of Transportation, Bureau of Environmental Services, Water Bureau and Portland Parks and Recreation) will remain available throughout the day.

To assist customers seeking general information, the Bureau will be supply customers visiting the DSC with informational handouts outlining alternate resources for obtaining zoning, land use and construction code information. Resource examples include the BDS website, Portlandmaps and the Bureau's development related information telephone lines. We encouraging customers seeking information about zoning, land use and construction codes and development related processes and regulations to start by visit the Bureau's webpage at: www.portlandoregon.gov/bds.

This link (http://tinyurl.com/38xtpbc) will take you to a Service Level Update PDF document detailing the temporary service availability changes occurring in the Development Services Center. In addition, all of the Bureau's Service Level Change documents can be viewed on the our webpage.

We appreciate the understanding and patience of our customers and the community while we work through these financial and operational challenges.

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