Try to talk directly to the person involved-choose a time when you both have time for a thorough discussion. Both sides need to listen to each other.

Why was my request denied?
What rule or policy applies?
Are there exceptions to the rule?
Is there any appeal process?

 

Try to write down the name of who you spoke to and the date that you talked, keep copies of all documents you send and receive.

 

Before you call the agency, take some time to simplify your complaint, decide what the main issue is and what action you want the agency to take.

 

Try to remain civil and avoid blame and personal attacks. Everyone appreciates being treated courteously. Don't give up if you do not immediately get the response you are seeking. Ask to speak to a supervisor, if necessary.