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POL Government Elected Officials Auditor Mary Hull Caballero Divisions Archives & Records Management Records Management Records Retention Schedules City Retention Schedules Transportation Transportation - Transportation Engineering
9004 CUSTOMER SERVICE

9004-01 COMPLAINT/CITIZEN INQUIRY RECORDS

Series is used to document and track complaints made by citizens. Records include name, address and phone number of complainant, location of problem and description. Records also include action taken to address complaint.
Note: Some records contained in these files may be exempt from disclosure under ORS 192.501 through 192.502. Consult your agency's legal counsel for assistance before releasing information.
Record Copy? Yes
RETENTION: 2 years

9004-02 COMPLAINT INVESTIGATION RECORDS

Series is used by BTE staff to follow-up on complaints received by bureau. Records include copy of complaint, name of inspector, names of parties investigated, findings, response/action, photographs and inspector's notes.
Note: Some records contained in these files may be exempt from disclosure under ORS 192.501 through 192.502. Consult your agency's legal counsel for assistance before releasing information.
Record Copy? Yes
RETENTION: 2 years

Contact Information
Archives & Records
1800 SW 6th Ave, Suite 550
Portland, OR 97201
phone: 503-865-4100 (new)

 

Transportation
Transportation - Administration
Transportation - Maintenance
Transportation - Traffic Management
Transportation - Transportation Engineering
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