HANDLING OF UNDER/OVER PAYMENT OF MAIL-IN PERMITS
Administrative Rule Adopted by Bureau Pursuant to Rule-Making
Authority
ARB-ENB-13.08
Purpose:
To process mail-in permits on a timely and judicial manner to provide
customer service at minimal loss of City time and money.
Background:
As a convenience to our customers, the bureau accepts mail-in permits. It is
the customer's responsibility to use the current fee schedule, calculate permit
fees and any related charges, and send us a &e& for the correct amount.
Occasionally, errors are made, resulting in the wrong amounts being sent.
Bureau Policy:
Refunds shall be processed and permits shall be returned for further payment
for over and under payments respectively of amounts exceeding $5.00. For
over/under payments of $5.00 or less no refunds or returns of permits shall
occur, except
as noted in the procedure below.
Procedure:
1. Over/under payment of less than $1.00: Staff shall process the permit as
is.
2. Over/under payment of $1.00 - $5.00:
a. Staff shall process the permit as is.
b. Staff shall track a l l customers who send in $1.00 - $5.00 under/over
correct amount.
c. After a customer's third offense, staff shall:
1. Contact customer to make sure they have the current fee schedule. If
not, staff shall arrange to get them one.
2. For under payment, inform customer that future permits with incorrect
fee amounts will be returned to them.
For over payment, inform customer that it is not bureau policy to refund
amounts of $5.00 or less; therefore, it would behoove them to send the
correct amount.
d. Staff shall return permits with $1.00 - $5.00 under payment, if
customer has three prior offenses.
HISTORY
Filed by Bureau of Development Services for inclusion in PPD September 29,
2004.
Originally published as Bureau of Buildings Procedure No. B-1-22 dated March
15, 1990.
