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ENB-13.08 - Handling of Under/Over Payment of Mail-in Permits

HANDLING OF UNDER/OVER PAYMENT OF MAIL-IN PERMITS
Administrative Rule Adopted by Bureau Pursuant to Rule-Making Authority
ARB-ENB-13.08

 
Purpose:
To process mail-in permits on a timely and judicial manner to provide customer service at minimal loss of City time and money.

 
Background:
As a convenience to our customers, the bureau accepts mail-in permits. It is the customer's responsibility to use the current fee schedule, calculate permit fees and any related charges, and send us a &e& for the correct amount. Occasionally, errors are made, resulting in the wrong amounts being sent.

 
Bureau Policy:
Refunds shall be processed and permits shall be returned for further payment for over and under payments respectively of amounts exceeding $5.00. For over/under payments of $5.00 or less no refunds or returns of permits shall occur, except
as noted in the procedure below.

 
Procedure:
 
1. Over/under payment of less than $1.00: Staff shall process the permit as is.
 
2. Over/under payment of $1.00 - $5.00:
a. Staff shall process the permit as is.
 
b. Staff shall track a l l customers who send in $1.00 - $5.00 under/over correct amount.
 
c. After a customer's third offense, staff shall:
1. Contact customer to make sure they have the current fee schedule. If not, staff shall arrange to get them one.
 
2. For under payment, inform customer that future permits with incorrect fee amounts will be returned to them.
For over payment, inform customer that it is not bureau policy to refund amounts of $5.00 or less; therefore, it would behoove them to send the correct amount.
d. Staff shall return permits with $1.00 - $5.00 under payment, if customer has three prior offenses.

 
HISTORY
Filed by Bureau of Development Services for inclusion in PPD September 29, 2004.
Originally published as Bureau of Buildings Procedure No. B-1-22 dated March 15, 1990.

Table of Contents
ENB-13.01 - Charges for Photocopying Material for the Public
ENB-13.02 - Charges for Researching Documents for the Public
ENB-13.03 - Faxing Permit Applications & Permits
ENB-13.04 - Fee Refunds
ENB-13.06 - Code Hearing Complaints
ENB-13.07 - Construction Contractor Registration
ENB-13.08 - Handling of Under/Over Payment of Mail-in Permits
ENB-13.09 - Confidentiality of Complainants
ENB-13.10 - Approval of Permanent Electrical Power to One and Two Family Dwellings
ENB-13.11 - Public Notice Requirements for Bureau Advisory Committees
ENB-13.12 - Inspection and Warrant Policy
ENB-13.13 - Service to Film Companies
ENB-13.14 - Plan Review for Amateur Radio Tower Antenna Structures
ENB-13.15 - Removal of Architectural Barriers in Existing Multi-Tenant Buildings
ENB-13.16 - Plan Review Procedure for Doctor's and Dentist's Office
ENB-13.17 - Residential Plumbing Plan Review and Field Issuance of Permits
ENB-13.18 - Standard for Granting Extensions to Correct Code Violations
ENB-13.19 - Sewer Repair Work Orders for 1 & 2 Family Dwellings
ENB-13.20 - Report on Program Improvements: Neighborhood Inspections and Code Enforcement
ENB-13.21 - Recurring Environmental Violation Enforcement Process and Fines
ENB-13.22 - Fee Waivers
ENB-13.23 - Permitting Original Art Murals