A. The Ombudsman may make recommendations to an agency for the resolution
of complaints and inquiries in accordance with this chapter.
B. In seeking a resolution to a complaint or inquiry the Ombudsman may
draw the matter to the attention of any bureau head or division manager, the
City Auditor, Mayor, City Commissioner, or the public.
C. Before formally issuing a report with a conclusion or
recommendation that is significantly critical or adverse to an agency, the
Ombudsman shall have consulted with that agency and permitted the agency
reasonable opportunity to reply. The Ombudsman may require an agency to notify
him or her within a reasonable specified time of any action taken on a
conclusion or recommendation. The Ombudsman will provide the opportunity to
include with a final report a brief statement by the agency.