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A. The Director shall work with the Committee to make complaint forms
available in formats and locations to reach as many community members as
possible. B. The Director shall work with the Committee to develop programs to
educate the public about the IPR and the importance of reporting problems.
C. The Director shall work with the Committee to develop programs to
educate Bureau personnel on the complaint process, mediation, and IPR
activities. Bureau personnel shall be informed that the IPR is the primary means
for citizens to file complaints.
D. The IPR, Committee and Bureau shall develop guidelines for
situations when a commander or supervisor in a precinct is directly contacted by
a complainant with a complaint. In general, they may intervene and attempt to
resolve the complaint themselves, but they must also inform complainants that
they can still file with IPR if they do not achieve
satisfaction.
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