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Instructions for:
Our Emergency Communications Operators answer approximately 2500 emergency and non-emergency telephone calls each day, or nearly one million calls per year. We are committed to providing professional, efficient, and courteous customer service; however, we recognize that at times, the 9-1-1 call-taker’s response to an emotionally charged situation might not be what you had expected. Therefore, we ask that you take some time to complete the most appropriate Feedback or Survey tool that best meets your needs.
We make every effort to strengthen our performance by enhancing our training, equipment, and organization wherever possible. We will use your information to provide employees with positive and constructive feedback.
Please select the link below that best fits the form or survey you wish to complete:
| Community Feedback Form |
Customer Service Survey |
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This form is designed to allow you to ask a question, make a comment, recommend a commendation, or register a complaint or concern.
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This survey tool will allow you to rate the customer service you receive when you contacted BOEC.
Use this link if you received a request from BOEC to respond to a survey project.
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| If you are not able to use the web for this method, please select an alternate means of obtaining this form: |
If you are not able to use the web for this method, please select an alternate means of obtaining this survey: |
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Call: 503-823-0911 to have a Feedback Form mailed to you.
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Call: 503-823-0911 to have a Customer Service Survey mailed to you.
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Your opinions are important to us. Thank you for taking the time to provide us with this information.
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