RFP for Project Management to Implement a 311 Call Center

POL

9-1-1 Emergency Communications

Behind the Scenes

RFP for Project Management to Implement a 311 Call Center

The City of Portland is seeking proposals from product neutral individuals, firms, teams or consultants, with demonstrated technical experience and project management skills in implementing 311 customer service centers, to perform a comprehensive assessment/evaluation of the City's organization, infrastructure, and business processes as it relates to customer service functions and what would be required to perform a phased implementation of a world class consolidated 311 call center.

BOEC is supporting this initiative to help reduce call waiting times on our 9-1-1 emergency lines.

Visit the City's online solicitation website to view the BOEC Proposal.

"Call 9-1-1 - Save a Life - Report a Fire - Stop a Crime"

"Know Your Non-Number"

(503) 823-3333

Non-Emergency Number for Police, Fire and Medical Assistance

Fairview / Gresham / Maywood Park / Multnomah County / Portland / Troutdale

The Bureau of Emergency Communications is only able to assist the public through telephone calls at our (503) 823-3333 number for non-emergencies, and 9-1-1 for emergencies. Our center is not equipped to handle text messages - by phone, web, or email at this time.